Create a Group

Create a Group

Creating contact groups is essential when you would like to communicate with a targeted set of contacts. Groups are the main categorization of contacts in Echo Mobile

To create a new group, do the following:
  1. From the Left hand menu, navigate to the Group
  2. Click on New Group
  3. In the text box specify the name of the group. This also known a  keyword.
  4. The name of the group should be between 2-10 characters.
  5. Click on “Check Availability”:
    • If you are using a shared short code, click on ‘Check Availability’ to confirm that the name is available (not in use by another organization using the Echo Platform).
    • If you using a Private short-code, you do not have to check for this.
  6. When group name or keyword is confirmed “Available” the create button will become accessible. Click on it to create your group.
  7. Once created, you will see the Group basic settings page. Here add any details you feel are relevant to define your group in the ‘Group Description’ check box.
  8. Click on "Save Group Settings" to save your settings when done.
Group name or keyword is important for self-registration of contacts or respondents. Contacts can self-register into the group by sending the group name to your short code.
For example, for a group named DEMO whose enterprise short code is 20788, can have contacts register themselves by sending in an SMS with the word DEMO to 20788.


    • Related Articles

    • Create a New Group

      By grouping contacts, you can easily send to a predefined set, such as participants of different projects, clients in different regions, or owners of different projects. To create a new group via Manage Groups, do the following: On the top navigation ...

    • Getting Started with Groups and Contacts

      Groups Begin using Echo by setting up a contact group. By grouping contacts  you can easily send to a predefined set, such as participants of different projects, clients in different regions, or owners of different projects.Creating groups is ...

    • Getting Started with Echo Mobile

      We are here to help and going forward you will find helpful articles that get you acquainted with how the platform works, demonstrates what it can do, and accelerates your ability to create, design communications and engage with your contacts. The ...

    • Tips in Handling Unsolicited Messages

      As you can use different mobile engagement tools (SMS, USSD, Interactive Voice Response and Sensors), these channels become a communication mode which is affiliated to your organization, brand or project and which your contacts will use to ...

    • Self Registration into Groups

      Keywords vs Triggers Group Keywords You can give your contacts the flexibility to drive the conversation by providing them with the tools to start it. In Echo, you can define keywords( which are also the group names). You can create up-to 5 groups ...