How do I switch between my user accounts?
Linked Accounts feature allows users who have access to multiple enterprise accounts to easily switch between them without having to log out. Using just a single email address which is linked to multiple enterprise accounts, a user can seamlessly navigate from one account to the other by a click of a button.
To switch between accounts, do the following:
- On the top navigation bar, click on your Personal Profile
- Select “Switch Account”.
- From the list of linked accounts, select the account you would want to access and click on "Login"
- This will automatically redirect you to the new enterprise account.
- To revert, you could always use the same steps listed above and navigate back to the desired account
If you do not have “Switch Account” on your personal settings tab, not to worry. Just request the account admin of your organization's account to add you into the account you wish to have access to
How do I edit my user name?
You can edit your personal details such as Name. You can capture your full names (First, Middle or/and Last Name). To change your name, do the following: On the top navigation bar, click on your Personal Profile Click on Account Settings Edit your ...
Daily Spending Limit Setting
Daily Spending Limit controls the total amount that can be spent in your account in one day. The default Daily Spending Limit is set at KES 100,000 or USD 1,000. Only User accounts with the user level as account admins can change the daily spending ...
Balance Threshold Settings
Use this feature to receive an alert when a certain spending limit is reached. All users on your account will subsequently be notified via email when the balance threshold is reached. This alert will ONLY be received by users if the Low Balance ...
Change a User Level
With User Levels, you can change or limit what a user can access using their account on your organization’s account. The user levels that are available on Echo platform are: Account Admins have admin rights to the account on the Echo Mobile Platform ...
How do I Top up My Account?
Accounts on the Light Plan work on a pre-paid basis. Therefore you may have to top up an amount to your account to continue using services on the Echo Platform depending on your usage. Accounts on the Standard and Premium Plan work on a post-paid ...