How Many Contact Groups can I have?
When creating contact groups on the platform, there are group limits based on the short-code that is mapped to your account. Accounts on the shared short-code can create 5 groups names/keywords whilst for accounts on the private short-codes can create up to 10 groups names/keywords
There is a group limit of 5 on the shared short-code is to control the naming of groups for other organizations using the shared short-code whereas for private short-code there is a limit to 10 groups to discourage misuse of groups.
We highly recommend that your contact group segmentation is centered around the type of contacts you interact with e.g CUSTOMERS and AGENTS. Based on this, you can furtherr segment your contact groups with custom fields e.g AGE, GENDER, YOB or labels e.g active, inactive, newly active
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Getting Started with Groups and Contacts
Groups Begin using Echo by setting up a contact group. By grouping contacts you can easily send to a predefined set, such as participants of different projects, clients in different regions, or owners of different projects.Creating groups is ...
Begin using Echo by setting up one to 5 groups for Accounts on the shared short-code or up to 10 groups for Accounts on the private short-codes. There is a group limit of 5 on the shared short-code as having more than 5 groups will limit the naming ...
Contacts are respondents and participants that you would like to engage and communicate with. Contacts on the platform are uniquely identified by the phone numbers and grouped into a predefined set on the Echo Mobile platform known as a Group. You ...
Maps in Groups
Maps in Groups allows you to view the geographical locations of contacts in a group. To view Radar, do the following: From the Left hand menu, navigate to Groups Click on the desired group in the sub menu Click on Maps tab Here you are provided with ...
Export Contacts from Groups
As you communicate and engage with your contacts, you can export out your existing contact database and related information to an excel file for further analysis Export Contacts To export contacts from a group, do the following: On the Left hand ...