Label Management

Label Management

Here you can be able to manage the labels that you apply to contacts in your group enterprise-wide.

You can choose to prioritize a label by applying a colour to it. This will ensure that the coloured label appears at the top of the list when you are choosing a label filter under the invite launcher and coloured labels would appear on contacts under the contact list in a group.You can also choose to delete labels that you are currently not using to segment and identify your contacts

Apply Color to a Label

To apply a colour to a label, do the following:
  1. On the top navigation bar and then click on your organization menu
  2. Under the Settings tab, click on "Advanced Options"
  3. Under Prioritized Labels, click on the drop-down or type in the desired label that you wish to apply a colour to.
  4. Select the desired colour
  5. Click on "Save Color"

Remove Color from a Label

To remove a colour from a label, do the following:
  1. On the top navigation bar and then click on your organization menu
  2. Under the Settings tab, click on "Advanced Options"
  3. Under Prioritized Labels, click on the drop-down or type in the desired label that you wish to apply a color to.
  4. Click on "Remove Color"

Delete a Label

To delete a label, do the following
  1. On the top navigation bar and then click on your organization menu
  2. Under the Settings tab, click on "Advanced Options"
  3. Under Prioritized Labels, click on the drop-down or type in the desired label that you wish to apply a color to.
  4. Click on "Delete Label"
  5. A window prompt will pop up confirm the deletion, click on "Yes"
  6. The selected label will be deleted.

This action will delete this label from selectors but will not remove it from any of your contacts. This is useful to clean up labels that are no longer used. You can do this by using a contact global action

    • Related Articles

    • Organization Settings

      Organization Account Settings allow you to have a look at what is happening in your account on the Echo Platform as an enterprise.Organizations settings provides you with several options to change your organization account settings like Time Zone, ...
    • Balance Threshold Settings

      Use this feature to receive an alert when a certain spending limit is reached.  All users on your account will subsequently be notified via email when the balance threshold is reached. This alert will ONLY  be received by users if the Low Balance ...
    • Edit Group Settings

      You can edit various settings to setup custom configurations related to your contact groups.Here you edit the basic settings, inbox settings, referrals.e.t.c To view group settings, do the following: From the Left hand menu, navigate to Groups Click ...
    • Creating Labels

      Labels are user defined fields that you create and can use to fill out respondent database. Labels allow you to filter your data. Automatic Labels ORPHAN LABEL ORPHAN label is automatically assigned to contacts who send an incorrect keyword to a ...
    • Group Basic Settings

      Basic settings allow you to define the keyword for your group and add a description for internal use. To access basic settings, do the following: Go to Groups Tabs, click on the desired group in the drop down menu From the Left hand menu, navigate to ...