Self Registration into Groups
Keywords vs Triggers Group Keywords You can give your contacts the flexibility to drive the conversation by providing them with the tools to start it. In Echo, you can define keywords( which are also the group names). You can create up-to 5 groups ...
Uploading Contacts into a Group
If you have an list of contacts from your organization tools such as CRM or company records, you can upload the data using an excel document (.xls/.xlsx) so as to populate your groups with the contact data. To upload respondents from an existing ...
Contacts are respondents and participants that you would like to engage and communicate with. Contacts on the platform are uniquely identified by the phone numbers and grouped into a predefined set on the Echo Mobile platform known as a Group. You ...
Export Contacts from Groups
As you communicate and engage with your contacts, you can export out your existing contact database and related information to an excel file for further analysis Export Contacts To export contacts from a group, do the following: On the Left hand ...
Labels are user defined fields that you create and can use to fill out respondent database. Labels allow you to filter your data. Automatic Labels ORPHAN LABEL ORPHAN label is automatically assigned to contacts who send an incorrect keyword to a ...