Resend Blocked Messages

Resend Blocked Messages

Once the Daily Spending Limit amount has been reached and the communication freeze is activated, the Resend Blocked Messages setting will prevent re-sending any old messages caught in the freeze.  


It is advisable to keep the Service Blocking Limit hours to zero (0) to give you control in selecting which old messages should be sent and prevent messages going out automatically.


Re-sending Blocked Messages

To resend blocked messages, do the following:
  1. On the top navigation bar and then click on your organization menu
  2. Under the Settings tab, click on "Resend Blocked Messages" and enter the desired number of hours
  3. Click on Save to update the changes

Working with Resend Blocked Messages

There are 3 options available for managing unsent messages caught in the communication freeze:


Unsent Messages

Resend Blocked Messages Hours

Example

Option 1: Sending ALL unsent messages                                                                                                 





Set the hours SINCE the communication freeze was activated and the present time.

Enter 90 hours if the Daily Spending Limit was reached at 4:00 P.M. on 1st October 2016 and it is now 10:00 A.M, 5th October 2016,

Option 2: Sending MOST Recent messages ONLY



Set the hours to ONLY capture the most recent messages caught in the communication freeze.  

Enter 18 hours if the Daily Spending Limit was reached at 4:00 P.M. on 1st October 2016 and it is now 10:00 A.M, 5th October 2016

Option 3: DO NOT want to send ANY old messages

Set hours to ZERO

Enter 0 hours. This will ensure no old messages go out


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