When adding contacts to your group via an Upload, the platform checks if there are errors in the upload file and reports the issues encountered.
Duplicate Phone Number
“Duplicate phone number” means that the platform has detected duplicate contacts in the Excel sheet. In other words, the same phone number was used for more than one row in the sheet.
If an Excel sheet has duplicate contacts, the platform will upload one contact and flag the rest as duplicates.
Invalid Phone Number
“Invalid Phone Number” means that the contact that was uploaded to the platform has a phone number that is missing some digits, or has more than the expected number of digits, or has a prefix that isn’t valid for the country.
This number is currently in use by another organization using the same shared service.
“This number is currently in use by another organization using the same shared service” means that the phone number already exists in another account that uses the same shared short-code. Read more about how shared shortcodes work.
This phone number is locked in the XXX group and can’t be moved
“This number is locked in the XXX group and can’t be moved” means that the contact exists in a different group which has the Locked Contact feature enabled.
The locked contacts feature disallow contacts from self-registering out of a group therefore restricting them from registering into another group.