Survey
Exporting out Response Results for a Survey
Survey response results in Echo Mobile are analyzed and stored in real time. Results can be exported from the platform in CSV format and opened in Excel or another spreadsheet application.. To export out Survey Results, do the following: From the ...
Closing an Active Survey
Closing an Active Survey This will provide you with an option to cancel a survey or take it offline if you wish to stop the survey. It is important to note that closing will expire all active invites to this survey. Any responses sent in once the ...
Viewing a Survey Summary
Survey Summary gives an overview of the selected communication. Here you able to view details such as the date created, the date edited, the number of questions in the survey , recent activities, average duration, calculate cost etc. Accessing the ...
Analysis Tools on a Survey
We know you value what your contacts have to say. Each piece of feedback, answer, comments, polls should be carefully explored, examined and displayed in a quick, accurate and clear way to enable you to understand your contacts. Response Analysis ...
Viewing Results on a Survey
View Results Survey Results in Echo Mobile are analysand in real time. Results can be viewed by case & respondent. To view results for a survey, do the following: From the Left hand menu, navigate to Folders Click on “All Folders” in the sub menu, ...
Using Remind on Surveys
This feature can be used send a reminder to respondents who have not yet responded to their invite, or who have not yet completed their survey. If a respondent has not yet responded to the survey, they will receive the invitation/first question. If ...
Sending out Invites to a Survey
You can use the Invite Launcher for a survey to send invites to targeted contacts by filtering by a desired group, labels and/or fields. It allows you to narrow down the selection of contacts you intend to invite to the survey. An advantage of using ...
Activate a Survey
Once you have build the survey by adding in the survey questions and set up the desired questions, you can now activate survey which you can then send out to your respondents. Survey Invites can only be sent for active surveys. To activate a survey ...
Survey Question Validation Settings
This feature provides several ways you can validate responses received from the respondents. Accessing the Survey Question Validation Settings Page From the Left hand menu, navigate to Folders Click on “All Folders” in the sub menu, this will open up ...
Survey Question Response Handling Settings
This feature provides you with various options of how to handle responses to a survey question. You can only use the response handling feature if the survey question requires a response. Accessing the Survey Response Handling Settings From the Left ...
Survey Question Logic Settings
This feature also known as Skip Logic, allows a respondent to skip other questions based on the response provided. This logic can be set up for Numeric type questions, Open ended questions and Multiple choice/select questions. It is key when working ...
Survey Question Basic Settings
The basic tab under advanced settings for Questions has the following options: Accessing the Survey Question Basic Settings From the Left hand menu, navigate to Folders Click on “All Folders” in the sub menu, this will open up the Folder List In the ...
Advanced Settings on Questions for Surveys
These are advanced settings that can be set up on Question for Surveys. These settings are used to automatically validate responses as data that is being collected based on certain setups and conditions. These Settings are: Survey Question Basic ...
Add Questions to a Survey
Questions in Survey may have various response types, ranging from multiple choice to numeric, open-ended and others. Adding a New Question To add a question to a survey, do the following: From the Left hand menu, navigate to Folders Click on “All ...
Advanced Options of a Survey
In the Survey Editor, there are advanced options options features that you can set up for a survey based on your ideal customer journey. Accessing the Advanced Options of a Survey From the Left hand menu, navigate to Folders Click on “All Folders” in ...
Editing a Survey
Once you have created a survey, you can set up the various options and features available based on your use case and customer journey. Any changes and setups configured under the survey editor window will automatically be saved. Accessing the Survey ...
Creating a Survey
Communication can refer to a poll, sampling, series of subsequent messages or survey that you wish to conduct with a targeted group of contacts for a specific period of time. Surveys allow you to have two way communications with your respondents. You ...