Groups
Lipa na Mpesa Payments Settings
Echo Mobile currently supports integration with Lipa na Mpesa( Buy goods for Customer to Business (C2B) payments) through Kopo Kopo. With this integration, engagements and conversations can be started based on payment made to your till number or buy ...
Maps in Groups
Maps in Groups allows you to view the geographical locations of contacts in a group. To view Radar, do the following: From the Left hand menu, navigate to Groups Click on the desired group in the sub menu Click on Maps tab Here you are provided with ...
Scheduling Notices and Surveys
You can also choose to schedule your engagements(survey, quiz or notice) to be sent out at recurring intervals or after a specified time or event to a targeted group of contacts. Within the Echo Mobile platform you can setup two types of events. ...
Group Inbox
Each group has an inbox where messages from the respondents are stored. Here is where you will find all responses to notices (Notices are one-way messaging therefore respondent responses are found in the group inbox). For organizations using private ...
Group Coupon Settings
This feature enables you to check the validity of a coupon and to redeem a valid coupon. To be able to check validity of a coupon and redeem it, the respondent must be registered in a group that has the permissions to redeem a coupon. To Enable ...
Group Triggers & Keywords
The feature allows you to set up keywords within a group, that trigger sending of surveys, notices, emailing a team member, applying a label, setting a respondent field or recording sales via SMS. (Listeners). Triggers are prioritized and evaluated ...
Group Referral Settings
This group setting feature allows registered respondents to register new respondents into the platform by simply sending an SMS containing the number of the respondent to the organization’s short code. Enable or Disable Referrals For respondents to ...
Group Inbox Settings
Inbox Auto Reply is a feature that enables you to set up an automated response to incoming messages that are not handled by a survey etc. It can either be a simple message, a notice, or a survey. You can disable this feature if you do not wish to ...
Group Registration & Response Settings
Registration and response setting handle and affect the way self-registrations are handled. Accessing Group Registration & Response Settings From the Left hand menu, navigate to Groups Click on the desired group in the sub menu Click on the Settings ...
Group Basic Settings
Basic settings allow you to define the keyword for your group and add a description for internal use. To access basic settings, do the following: Go to Groups Tabs, click on the desired group in the drop down menu From the Left hand menu, navigate to ...
Edit Group Settings
You can edit various settings to setup custom configurations related to your contact groups.Here you edit the basic settings, inbox settings, referrals.e.t.c To view group settings, do the following: From the Left hand menu, navigate to Groups Click ...
Create a Group
Creating contact groups is essential when you would like to communicate with a targeted set of contacts. Groups are the main categorization of contacts in Echo Mobile To create a new group, do the following: From the Left hand menu, navigate to the ...
Groups
Begin using Echo by setting up one to 5 groups for Accounts on the shared short-code or up to 10 groups for Accounts on the private short-codes. There is a group limit of 5 on the shared short-code as having more than 5 groups will limit the naming ...