Tips & Tricks
Writing in 160 Characters or Less for SMS Surveys and Notices
This is a short guide on writing effective text messages (SMS) to introduce and close an SMS survey and phrase different types of questions and notices. Getting Started Before you begin, consider your Customer Journey. Customer Journey is the ...
Tips to Encourage Higher Pick Up and Call Complete Rates
As you roll out your IVR communications, you may encounter some hurdles and your contacts may not be responding or participating in the communications leading to low response rates. Below are tips that you integrate to your new and existing ...
Best Practices for Audio & Recordings
IVR is a powerful tool for communication and data collection, particularly in areas with lower literacy levels. Resulting data quality and response rates will be determined in large part by the set up of IVR communication. This would include creation ...
Tips in Handling Unsolicited Messages
As you can use different mobile engagement tools (SMS, USSD, Interactive Voice Response and Sensors), these channels become a communication mode which is affiliated to your organization, brand or project and which your contacts will use to ...
Customize and Design Email Alerts
You can customize an email alert which would be sent out once the condition has been met or a specific response has been made to the question and this email would be sent to the email address that has been set. The "add email alert" call-to-action ...
Loading a Blank Page when I open up Echo Mobile
When you encounter a blank page or are unable access the Echo Mobile page https://www.echomobile.org, this means that the platform did not load properly or there could have been an interruption with the internet connection. Find below some tips that ...
Tips for Constructing SMS Surveys That Encourage Higher Response Rates
Low response rates can be a problem when conducting surveys via SMS. Some of your contacts may not start or simply refuse to participate in surveys, while others, for a wide range of reasons, may be unavailable to participate in your SMS. With your ...
Blocked or Opt-out Contacts: Who are they, what can you do & tips on how to retain them
Blocked or Opt-out respondents are those who have unsubscribed from your service by opting out to your short-code. Each contact on mobile has a right to agree and confirm whether they would like to send or receive any SMS communication from your ...
Best Practices for Voice/IVR Surveys
IVR is a powerful tool for communication and data collection, particularly in areas with lower literacy levels. Resulting data quality and response rates will be determined in large part on the implementation of the IVR activity, both in design & ...