Support access is important when you are experiencing problems with your system and want help from support. It allows the Echo Mobile support team to view your account with your permission, when you are experiencing an error.
We do not have access to your login details and the information on your account is confidential as per our Terms of Service. You can enable and disable this setting when need be.
To allow support access, do the following:
On the top navigation bar, click on your Personal Profile
Click on Account Settings
While within the account settings window, Click on “Advanced Options”.
Switch On or Switch Off Support Access
Click on SAVE to update the settings to your profile.