Echo Mobile
            Knowledge Base Echo Mobile Categories Organization Settings Settings

            Resend Blocked Messages

            Once the Daily Spending Limit amount has been reached and the communication freeze is activated, the Resend Blocked Messages setting will prevent re-sending any old messages caught in the freeze.  


            It is advisable to keep the Service Blocking Limit hours to zero (0) to give you control in selecting which old messages should be sent and prevent messages going out automatically.


            Re-sending Blocked Messages

            To resend blocked messages, do the following:
            1. On the top navigation bar and then click on your organization menu
            2. Under the Settings tab, click on "Resend Blocked Messages" and enter the desired number of hours
            3. Click on Save to update the changes

            Working with Resend Blocked Messages

            There are 3 options available for managing unsent messages caught in the communication freeze:


            Unsent Messages

            Resend Blocked Messages Hours

            Example

            Option 1: Sending ALL unsent messages                                                                                                 





            Set the hours SINCE the communication freeze was activated and the present time.

            Enter 90 hours if the Daily Spending Limit was reached at 4:00 P.M. on 1st October 2016 and it is now 10:00 A.M, 5th October 2016,

            Option 2: Sending MOST Recent messages ONLY



            Set the hours to ONLY capture the most recent messages caught in the communication freeze.  

            Enter 18 hours if the Daily Spending Limit was reached at 4:00 P.M. on 1st October 2016 and it is now 10:00 A.M, 5th October 2016

            Option 3: DO NOT want to send ANY old messages

            Set hours to ZERO

            Enter 0 hours. This will ensure no old messages go out


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