Getting Started with Echo Agent

Getting Started with Echo Agent

The Echo platform is a cloud-based software system that enables organizations to engage their most important stakeholders through scalable SMS, USSD, and voice communication.  The platform’s web interface generates actionable data and analytics from this engagement, empowering essential insights and decisions to help organizations succeed.

You can employ one or a combination of these communication channels within the various engagements that you would create on the platform

What is Echo Agent and how does it work?


Echo Agent is an android application that syncs with the core Echo platform allowing agents in the field to conduct sales & data collection offline. This application can work well for field agents with smartphones or tablets and it makes data collection easy. You are able to store cases offline, upload photos, geo-coordinates, and much more.


There are various benefits to using Echo Agent or ODK as a tool for data collection which are:
  • It is a more affordable as data plans are cheaper than SMS, especially for longer surveys and an SMS short-code is not required
  • It creates a better user experience as one can swipe through survey questions, validate responses as they’re entered and show hints to clarify question meaning
  • It is an offline tool as all data can be collected offline and be synced to server can occur whenever a WiFi connection is available
Once the data being collected offline is ready to be submitted/synced, the respondent can connect to their device to Wi-Fi/packet data and sync it. You can then view these responses on the Echo platform
As use of Echo Agent may differ from one organization to another. Therefore for more information on Echo Agent pricing and set up options in your country, please feel free to drop us an email support@echomobile.org

Getting Started with Echo Agent

Accessing the Echo Agent App

This is currently supported on Android devices and available for Free on Play store. The recommendations for an android phone that can run the Echo Agent App (click on this link to download the app)
  1. Gingerbread Android version 2.3.3 or higher
  2. Enough memory to download the app which is about 4.2MB in size
  3. Capability to connect to the internet via WiFi/data plan



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