Echo Mobile
            Knowledge Base Echo Mobile Categories Reports & Auditing Audit and Logs

            Viewing Message Logs

            Under Message Logs you can be able to search and export messages. 

            Search Messages

            For the search option, you can search messages by Status( Requested, Waiting, Complete, Failed or Blocked), By Direction (Incoming or Outgoing), By Phone Number and Filter By Date.

            To perform a search on Message Log, do the following:
            1. On the top navigation bar , click on your organization menu
            2. Click on Message log
            3. The Message Logs of outgoing and incoming message for organization's account will be listed.
            4. Click on "Search Messages"
            5. Select the Filter By Option
            6. Select the Filter Value
            7. Select the desired date filters
            8. Click on "Apply Filters" to perform the search
            9. To switch or combine different filter options, you can click on "Clear Filters then select other filter options

            Export Messages

            Here you can be able to generate all incoming and outgoing messages from your organization's account by channel. This would be a system-wide export that you filter and generate by date.
            To export message logs, do the following:
            1. On the top navigation bar , click on your organization menu
            2. Click on Message log
            3. The Message Logs of outgoing and incoming message for organization's account will be listed.
            4. Click on Export Messages
            5. From Additional Options & Filters, you can either select All messages, filter by direction or filter by channel.
            6. Click on Start, enter your preferred date for the report. 
            7. Click on End, enter your preferred date for the report.
            8. Click on Generate to export your report. The spreadsheet generated will contain all the communication sent out for that period. From the spreadsheet, you can filter the data to get what you need.











            Updated: 18 Dec 2018 01:34 PM
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