Can an SMS from a short-code display a name instead of the short code number?
It is possible to get a short code that displays a company name (called an alphanumeric number or a sender ID) with an option known as MASKED SMS. It is important to note that this can only work for one way messaging which are notices. Contacts will not be able to reply to your messages. Such numbers are also case sensitive.
Masked SMS service setups are country specific
. Therefore for more information on masked SMS, pricing and set up options in your country, please feel free to drop us a mail to firstname.lastname@example.org
Have another question?
Send us an email at email@example.com
or for a quick connection to us, click on the support chat box if you are logged into your account!
Getting Started with SMS Channel
The Echo platform is a cloud-based software system that enables organizations to engage their most important stakeholders through scalable SMS, USSD, and voice communication. The platform’s web interface generates actionable data and analytics from ...
What is the difference between a SMS Shared Short-Code vs SMS Private Short-Code?
20788(Kenya) and 6116(Uganda) are our toll-free shared short-codes. These are common short codes shared among many of our clients. These short codes are used by several organizations, each with up to five keywords that they can use to associate their ...
My contacts cannot send SMS messages to the short code
When interacting with your target audience via mobile communications through surveys and quizzes, notice or inbox conversations: ultimately the goal is for an SMS message to get delivered, and for contacts to respond to the SMS message in order to ...
Can I use Echo Mobile in any other country other than Kenya?
While our shared short code operates only in Kenya and Uganda, the full functionality of the Echo Mobile platform can be used in any country. For example for SMS, to send and receive SMS to mobile numbers outside of Kenya, you can either license a ...
My contacts are getting a pop-up warning about charges when interacting with an SMS short code, what can I do?
As you begin engaging with your target audience or contacts utilizing SMS short-codes, at one point in time the contacts may receive a pop up warning them about possible charges that they may incur. This pop up message is a phone manufacturer's ...