Survey Summary gives an overview of the selected communication. Here you able to view details such as the date created, the date edited, the number of questions in the survey , recent activities, average duration, calculate cost etc.
Accessing the Survey Summary page
- From the Left hand menu, navigate to Folders
- Click on “All Folders” in the sub menu
- This will open up the Folder List
- Open the folder in which your survey is contained, click on the desired survey. This will open the Survey Editor window.
- Click on “Summary” on the top row.
Cost Summary- Calculating Cost
This feature is available on Surveys to calculate the total cost of the communication that has been sent out.
This feature is found under the Survey as shown below:
This will calculate the estimated cost of survey based on the number of questions, the number of reminders sent and the number of resends of questions with the cost of outgoing SMS messages or IVR calls or USSD sessions. It doesn't take account any discounts applied on your account.
To calculate cost, do the following:
Go to the Survey Summary by following the steps under Accessing the Survey Summary page above
Click on "Calculate Cost"
- Calculating cost will take a while, so a background task will be created
- Click on the bell icon at the top right corner to access the background task
- When the task is complete, click on it to open then you will see the calculated cost.
This feature update the counts of the completes and in progress in the Survey summary.
Since the counts are reconciled every 10 minutes, this feature triggers a reconciliation of the counts.
To update counts, do the following:
- Go to the Survey Summary page by following the steps under Accessing the Survey Summary page above
- Click on "Update Counts"
Viewing Results on a Survey
View Results Survey Results in Echo Mobile are analysand in real time. Results can be viewed by case & respondent. To view results for a survey, do the following: From the Left hand menu, navigate to Folders Click on “All Folders” in the sub menu, ...
Viewing a Quiz Summary
Quiz Summary gives an overview of the selected communication. Here you able to view details such as the date created, the date edited, the number of questions in the quiz , recent activities, average duration, calculate cost etc. Accessing Quiz ...
Activate a Survey
Once you have build the survey by adding in the survey questions and set up the desired questions, you can now activate survey which you can then send out to your respondents. Survey Invites can only be sent for active surveys. To activate a survey ...
Closing an Active Survey
Closing an Active Survey This will provide you with an option to cancel a survey or take it offline if you wish to stop the survey. It is important to note that closing will expire all active invites to this survey. Any responses sent in once the ...
Analysis Tools on a Survey
We know you value what your contacts have to say. Each piece of feedback, answer, comments, polls should be carefully explored, examined and displayed in a quick, accurate and clear way to enable you to understand your contacts. Response Analysis ...