This feature also known as Skip Logic, allows a user to designate that a question be sent only to some respondents based on how they answer the previous question. By completing logic settings in the following question, a user can indicate which response will trigger the next question.
This logic can be set up for Numeric type questions, Open ended questions and Multiple choice/select questions.
It is key when working with Skip Logic is to have a process flow or diagram that charts out your ideal customer journey and use case.
Our Support Team remain at your disposal if you want to have more information on setting up skip logic. You can contact them on email@example.com or if enabled, use the chat box on each page of the Echo platform
To set up Logic on a Question, do the following:
From the Left hand menu, navigate to Projects
Click on “All Projects” in the sub menu
This will open up the Project List
In a project folder, choose the ‘Quiz’ option by clicking on “Create New” or select an existing quiz from the list. You will be redirected to the Quiz Window.
Click on the edit button to on the question you would like to edit or Click on to start editing your first question. The Question Editor window will appear.
Click on “Advanced Settings” and the advanced settings options will open up
Under Logic Tab; on Ask if response to, select the desired previous question.
Based on the selected Question response type set up the appropriate logic which are:
Numeric type questions: The following types of skip logic criteria are supported
Equal e.g. 100
Greater than e.g. >100
Less than e.g. <100
Range of values e.g. 100-200
Open ended questions
For open ended questions, skip logic will match on lowercase or uppercase values of the skip logic criteria
Multiple choice/select questions
Either the option character or option value of the response can be used to define skip logic e.g. to match the choice "A) Land" either "A" or "Land" can be used.