How do I Top up My Account?
Accounts on the Light Plan work on a pre-paid basis. Therefore you may have to top up an amount to your account to continue using services on the Echo Platform depending on your usage.
Accounts on the Standard and Premium Plan work on a post-paid basis (monthly subscription). You will have to make a payment every month to continue using services on the Echo Platform depending on your usage as well as the monthly subscription fee.
Follow the instructions below on how to top an account:
Pesapal
This option can be used to transact the top up payments through Pesapal.
To use Pesapal option:
Click on the Organization Tab then click on Billing
Under Billing, click on “Top up”
Click on “Pesapal”, key in the top up amount
Select the appropriate currency and click on “Topup with Pesapal” to continue with the Pesapal payment transaction
Credit Card & Paypal
This option is used to transact the top up payments through using a credit card and Paypal account.
To use the Credit Card & Paypal option:
Click on the Organization Tab then click on Billing
Under Billing, click on “Top up”
Click on “Credit Card & Paypal”, key in the top up amount
Click on “Pay Now” to continue with the Credit card and Paypal payment transaction
Have another question? Send us an email at
support@echomobile.org or for a quick connection to us, click on the support chat box if you are logged into your account!
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