Getting Started with Echo Agent
The Echo platform is a cloud-based software system that enables
organizations to engage their most important stakeholders through
scalable SMS, USSD, and voice communication. The platform’s web
interface generates actionable data and analytics from this engagement,
empowering essential insights and decisions to help organizations
You can employ one or a combination of these communication channels within the various engagements that you would create on the platform
What is Echo Agent and how does it work?
Echo Agent is an android application that syncs with the core Echo platform allowing agents in the field to conduct sales & data collection offline. This application can work well for field agents with smartphones or tablets and it makes data collection easy. You are able to store cases offline, upload photos, geo-coordinates, and much more.
There are various benefits to using Echo Agent or ODK as a tool for data collection which are:
It is a more affordable as data plans are cheaper than SMS, especially for longer surveys and an SMS short-code is not required
It creates a better user experience as one can swipe through survey questions, validate responses as they’re entered and show hints to clarify question meaning
It is an offline tool as all data can be collected offline and be synced to server can occur whenever a WiFi connection is available
Once the data being collected offline is ready to be submitted/synced, the respondent can connect to their device to Wi-Fi/packet data and sync it. You can then view these responses on the Echo platform
As use of Echo Agent may differ from one organization to another. Therefore for more information on Echo Agent pricing and set up options in your country, please feel free to drop us an email firstname.lastname@example.org
Getting Started with Echo Agent
Accessing the Echo Agent App
This is currently supported on Android devices and available for Free on Play store. The recommendations for an android phone that can run the Echo Agent App (click on this link
to download the app)
Gingerbread Android version 2.3.3 or higher
Enough memory to download the app which is about 4.2MB in size
Capability to connect to the internet via WiFi/data plan
Getting Started with Echo Mobile
We are here to help and going forward you will find helpful articles that get you acquainted with how the platform works, demonstrates what it can do, and accelerates your ability to create, design communications and engage with your contacts. The ...
Getting Started with Analysis
The Echo platform offers a suite of analytical tools that can help you understand data you gather on the platform. Use this button to generate dynamic and in-platform visualizations of communications such as Contact Analysis, Survey Performance, NPS ...
Getting Started Exporting out Communications
As you engage and communicate with your target contacts via your preferred communication channel, you will start building various data sets on your contacts: who they are, what they think and if they have any sentiments to share with you Export out ...
Data Collection via Surveys on Echo Agent App
By filling out surveys in the Echo Agent App, you are able to collect data by filling out respondent data . Accessing Echo Agent Surveys To carry out data collection via a survey, you will need to fill out a survey in the Echo Agent App and upload ...
Getting Started with IVR/Voice Channel
The Echo platform is a cloud-based software system that enables organizations to engage their most important stakeholders through scalable SMS, USSD, and voice communication. The platform’s web interface generates actionable data and analytics from ...