How do I Delete Contacts in a Group and Keep Their Data?
As part of managing your contacts and contacts groups within your account, you may wish to delete existing contacts but these contacts have a history of messages,conversations and data. Depending on your own engagement plan and process, you may wish ...
What happens when an Existing Contact sends an Unsolicited Message to My account?
Any message sent to your account by a registered respondent—who does not have an active survey—will be sent your Group Inbox Have another question? Send us an email at email@example.com or for a quick connection to us, click on the support chat ...
How Many Contact Groups can I have?
When creating contact groups on the platform, there are group limits based on the short-code that is mapped to your account. Accounts on the shared short-code can create 5 groups names/keywords whilst for accounts on the private short-codes can ...
How do I use Triggers in a Group to get Email Alerts?
Triggers is a feature that allows you to set up keywords within a group, that trigger sending of surveys, notices, emailing a team member, applying a label, setting a respondent field etc. You could set up a trigger in which you could receive email ...
How does the Inbox Auto Reply work with messages in a Group Inbox?
Inbox auto reply is a default feature that is enabled within each group inbox. A group Inbox has an auto-reply will always be sent out for any unsolicited message sent to your account. This will occur to both questions, comments and replies to ...