Echo Mobile
            Knowledge Base Echo Mobile Categories Communications Quiz

            Advanced Options for a Quiz

            In the Quiz Editor, there are advanced options options features that you can set up for a quiz based on your ideal customer journey.

            Send Auto-Reminder

            Enabling this feature, allows for an auto reminder to be sent in case the quiz is not completed.

            To enable or disable Auto Reminder do the following:

            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List
            4. In a project folder, choose the ‘Quiz’ option by clicking on “Create New” create new communication icon.png or select an existing quiz from the list. You will be redirected to the quiz window.
            5. Click on “Advanced Options”
            6. Under Advanced options, enable or disable Auto-Reminders by clicking on the checkbox.
            7. Auto-Reminder setting will automatically be saved.

            Enable Scoring

            Enabling this feature, allows you to award points to different responses/ answers based on a scoring system.
            To enable or disable scoring, do the following:
            From the Left hand menu, navigate to Projects
            1. Click on “All Projects” in the sub menu
            2. This will open up the Project List
            3. In a project folder, choose the ‘Quiz’ option by clicking on “Create New” create new communication icon.png or select an existing quiz from the list. You will be redirected to the Quiz window.
            4. Click on “Advanced Options”
            5. Under Advanced options, enable or disable Scoring by clicking on the checkbox. Scoring setting will automatically be saved.
            6. Once enabled, select the desired custom field that you would wish to hold the scores under the “Store Field”

            Allow Anonymous

            Enabling this feature, allows respondents to send in information, without it being tied to their identity.
            To allow anonymous a quiz, do the following:
            1. Click on “All Projects” in the sub menu
            2. This will open up the Project List
            3. In a project folder, choose the ‘Quiz’ option by clicking on “Create New” create new communication icon.png or select an existing quiz from the list. You will be redirected to the Quiz Window.
            4. Click on “Advanced Options”
            5. Under Advanced options, allow or disallow an anonymous quiz by clicking on the checkbox. Anonymous Quiz setting will be saved automatically.

            Entity Quiz

            Enabling entity quiz feature,allows you to link quiz responses to specific entity IDs.
            To set up an entity quiz, do the following:

            1. Click on “All Projects” in the sub menu
            2. This will open up the Project List
            3. In a project folder, choose the ‘Quiz’ option by clicking on “Create New” create new communication icon.png or select an existing quiz from the list. You will be redirected to the Quiz Window.
            4. Click on “Advanced Options”
            5. Under Advanced options, set up the quiz as an Entity Quiz by clicking on the checkbox. Entity quiz setting will be save automatically.

            Contact Invite Buffer

            Enabling this feature allows you to make restrictions on how many times a respondent can take a quiz.
            To set up the Contact Invite Buffer, do the following:
            1. Click on “All Projects” in the sub menu
            2. This will open up the Project List
            3. In a project folder, choose the ‘Quiz’ option by clicking on “Create New” create new communication icon.png or select an existing quiz from the list. You will be redirected to the Quiz Window.
            4. Click on “Advanced Options”
            5. Under Advanced options,  click on “Contact Invite Buffer” and select the desired option.

            Airtime Incentive

            An optional airtime transfer can be sent to a respondent on completion of a quiz as an incentive. Set this to 0 if you do not want to send an incentive.
            To set up an airtime incentive on a quiz, do the following:

            1. Click on “All Projects” in the sub menu
            2. This will open up the Project List
            3. In a project folder, choose the ‘Quiz’ option by clicking on “Create New” create new communication icon.png or select an existing quiz from the list. You will be redirected to the Quiz Window.
            4. Click on “Advanced Options”
            5. On “Incentive”, enter the desired incentive amount

            Make sure to set restrictions on how many times a respondent can take a quiz on the ‘invite buffer’. This to prevent the same respondents from taking the quiz (if the quiz is triggered by a key word) more than once since there is an active incentive upon completion of the quiz. This can run up the cost of airtime sent out as an incentive.


            • Set a budget that you intend to use for this feature. Send an email to support@echomobile.org with the subject “Use of Incentive Feature” and include your use case and the budget for the estimated number of people you intend to reward using this feature.  This is to help us advice on optimal way of setting this up.
            • Are your respondents opting in? If so, make sure to set a limit and inform stated in the how to section. Note that in some cases, where this airtime reward is publicized, members of the public may take advantage as they can easily opt in given the information and take advantage of the airtime incentive.

            Mpesa Incentive Payments

            Incentives can also be offered via M-PESA top up. How this works on the contact side is that  once a respondent completes a survey, they will receive a message from M-PESA with a debited amount to their M-PESA account.
            To set up incentive payments on a quiz, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List.
            4. In a project folder, choose the ‘Quiz’ option by clicking on “Create New” create new communication icon.png or select an existing quiz from the list. You will be redirected to the Quiz Window.
            5. Click on “Advanced Options”.
            6. Under “Payments”, enter the desired amount that you wish to be debited to the contact’s MPESA account once the quiz is completed.

            Completion Limit


            This feature will block invites to a quiz if a certain number of quizzes are completed. This feature should be ideally set up when using incentives. Set a completion limit for the quiz according to the incentive budget you would have set. Note that in some cases, where this airtime reward is publicized, members of the public may take advantage and this will block invites to go out passed the limit set.


            To set a completion limit, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List.
            4. In a project folder,choose the ‘Quiz’ option by clicking on “Create New” create new communication icon.png or select an existing quiz from the list. You will be redirected to the Quiz Window.
            5. Click on “Advanced Options”
            6. On Completion Limit, enter the desired completion limit.

            Invite Expiration

            This determines how long a quiz remains active on a respondent’s phone from the first time they received the invite.
            To set the Invite Expiration period, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List.
            4. In a project folder, choose the ‘Quiz’ option by clicking on “Create New” create new communication icon.png or select an existing quiz from the list. You will be redirected to the Quiz Window.
            5. Click on “Advanced Options”
            6. On “Invite Expiration”, enter the desired number of hours.

            Expiration Message

            When set up, the message will go out once the set number of hours under Invite Expiration have lapsed
            To set up the Expiration Message, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List.
            4. In a project folder, choose the ‘Quiz’ option by clicking on “Create New” create new communication icon.png or select an existing quiz from the list. You will be redirected to the Quiz Window.
            5. Click on “Advanced Options”
            6. On “Expiration Message”, enter the message that you wish to go out to contacts once the quiz has expired.

            Protect Quiz

            This feature allows you to add an extra level of security where the quiz will be protected from deletion unless an Account admin changes its status to ‘unprotected’.
            To  protect a quiz, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List.
            4. In a project folder, choose the ‘Quiz’ option by clicking on “Create New” create new communication icon.png or select an existing quiz from the list. You will be redirected to the Quiz Window.
            5. Click on “Advanced Options”
            6. Protect or Un-protect the quiz by clicking on the checkbox. Protect settings will automatically saved

            Labels

            Labels are used to segment your respondents. The invite label will sub-group them based on who received the quiz invite while the complete label segments them based on who completed the quiz.

            To set up Invite and/or Compete Labels, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List.
            4. In a project folder, choose the ‘Quiz’ option by clicking on “Create New” create new communication icon.png or select an existing quiz from the list. You will be redirected to the Quiz Window.
            5. Click on “Advanced Options”
              • Under Invite Label, type the label you wish to be applied to respondent upon receiving an invite of the Quiz..
              • Under Complete Label, type the label you wish to be applied to respondent upon upon completing the quiz.


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