Echo Mobile
            Knowledge Base Echo Mobile Categories Communications Survey

            Survey Question Basic Settings

            The basic tab under advanced settings for Questions has the following options:

            Translated Questions

            Enabling this option allows you to enter a translated version of a question, which the users of the platform can understand, and use to analyse survey responses. For example, you may write all question text in Swahili, which gets sent out to respondents but also adds an English version on the translated text box for internal analysis.
            To enable translated option, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List
            4. In the project folder, choose the ‘Survey’ option by clicking on “Create New” create new communication icon.png or select an existing survey from the list. You will be redirected to the Survey Window.
            5. Click on the edit button to on the question you would like to edit or Click on Add Question Icon.png to start editing your first question. The Question Editor window will appear.
            6. Click on “Advanced Settings” and the advanced settings options will open up
            7. Under Basic Tab, enable or disable Translation by clicking on “Translate” checkbox.
            8. Click on “Save Question” to update the settings.

            Required Questions

            If you mark the question as required, the respondent will continue to get the same question until they give a valid answer (thus bypassing the maximum re-sends set.
            To mark a question as required, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List
            4. In the project folder, choose the ‘Survey’ option by clicking on “Create New” create new communication icon.png or select an existing survey from the list. You will be redirected to the Survey Window.
            5. Click on the edit button  to on the question you would like to edit or Click on Add Question Icon.png to start editing your first question. The Question Editor window will appear.
            6. Click on “Advanced Settings” and the advanced settings options will open up
            7. Under Basic Tab, enable or disable Translation by clicking on “Required” checkbox
            8. Click on “Save Question” to update the settings.

            Randomize Multiple Choice Questions


            This is randomizing feature for multiple choice questions, that reorders multiple choices sent to your respondents. This works in such a way that different respondents receive the same question but with the multiple choices randomly ordered. This feature only works on SMS messages, USSD sessions and IVR Calls
            To set up Randomize for Multiple Choice Questions, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List
            4. In the project folder, choose the ‘Survey’ option by clicking on “Create New” create new communication icon.png or select an existing survey from the list. You will be redirected to the Survey Window.
            5. Click on the edit button to on the question you would like to edit or Click on Add Question Icon.png to start editing your first question. The Question Editor window will appear.
            6. Click on “Advanced Settings” and the advanced settings options will open up
            7. Under Basic Tab, enable or disable Randomize feature by clicking on “Randomize” check box.
            8. Select which choices of the question you wish to randomize.
            9. Click on “Save Question” to update the settings.

            Only Ask Respondent with Label


            You can choose to ask certain questions only to respondents categorized under a certain label. Select which respondents receive certain question from the drop-down.
            To set this up, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List
            4. In the project folder, choose the ‘Survey’ option by clicking on “Create New” create new communication icon.png or select an existing survey from the list. You will be redirected to the Survey Window.
            5. Click on the edit button to on the question you would like to edit or Click on Add Question Icon.png to start editing your first question. The Question Editor window will appear.
            6. Click on “Advanced Settings” and the advanced settings options will open up
            7. Under Basic Tab, on Only ask respondents with label, select the label you wish to set up for the question.
            8. Click on “Save Question” to update the settings.
            Auto Progress on Questions

            This feature will auto-progress individual questions and not the entire survey after a specified time interval(minutes). This works on SMS only
            To set up the Auto-Progress feature, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List
            4. In the project folder, choose the ‘Survey’ option by clicking on “Create New” create new communication icon.png or select an existing survey from the list. You will be redirected to the Survey Window.
            5. Click on the edit button to on the  question you would like to edit or Click on Add Question Icon.png to start editing your first question. The Question Editor window will appear.
            6. Click on “Advanced Settings” and the advanced settings options will open up
            7. Under Basic Tab, on Auto-Progress, enter the desired number of Minutes
            8. Click on “Save Question” to update the settings

            Scored


            If you have enabled scoring for the survey, this option will appear and you would able to apply scores per individual question. Scored questions works best with a close-ended question(multiple choices) as you would be able to clearly define the score or weights per choice. Once checked, score text boxes will appear in which you can give scores or weights to apply to each choice.

            Use numerical figures as a score or weights

            To set up the Scoring per question, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List
            4. In the project folder, choose the ‘Survey’ option by clicking on “Create New” create new communication icon.png or select an existing survey from the list. You will be redirected to the Survey Window.
            5. Click on the edit button to on the question you would like to edit or Click on Add Question Icon.png to start editing your first question. The Question Editor window will appear.
            6. Click on “Advanced Settings” and the advanced settings options will open up
            7. Under Basic Tab, select Scored
            8. Click on “Save Question” to update the settings
            9. Next to the multiple choice for the selected question, enter the desired scores appropriately

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