Echo Mobile
            Knowledge Base Echo Mobile Categories Communications Survey

            Editing a Survey

            Once you have created a survey, you can set up the various options and features available based on your use case and customer journey. Any changes and setups configured under the survey editor window will automatically be saved.

            Survey Name

            Here you can enter a name that is used internally to identify a particular survey from a list of projects.
            To edit the survey name, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List
            4. Navigate to the desired project folder
            5. Select an existing survey from the list. You will be redirected to the survey window.
            6. Under "Survey Name", enter the desired name of the survey

            Survey Channel

            Here you can choose the channel which you want the Survey to be taken in. Currently, the channels available are SMS, USSD, Echo Agent and IVR
            To set up the survey channel, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List
            4. Navigate to the desired project folder

            5. Select an existing survey from the list. You will be redirected to the survey window.

            6. Under "Survey Channel", select the desired survey channel.


            Invitation Text

            This an optional initial message sent to the respondent to introduce the survey to the respondent and allow them to opt in to the survey. The invitation text is optional because the text can be added to the first question.
            To set up the Invitation Text, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List
            4. Navigate to the desired project folder

            5. Select an existing survey from the list. You will be redirected to the survey window.

            6. Under "Invitation Text", enter the desired message that you wish to go out as the invitation text. Note a typical message on a feature phone will contain 160 characters


            Thank You Message

            This is the last message the respondent receives on completion of the survey.
            To set up the Thank You message, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List
            4. Navigate to the desired project folder

            5. Select an existing survey from the list. You will be redirected to the survey window.

            6. Under "Thank You Message", enter the message that you wish to go out.


            Re-Sends

            Here, you can choose to whether or not you would like resend of the survey questions to go and specify the maximum number of resends of a question when a respondent sends an invalid response.
            To set up re-sends, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List
            4. Navigate to the desired project folder

            5. Select an existing survey from the list. You will be redirected to the survey window.

            6. Under Resends, enable or disable this setting by clicking on the check box

            7. Once enable, select the desired maximum resends


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