Getting Started with IVR/Voice Channel
The Echo platform is a cloud-based software system that enables
organizations to engage their most important stakeholders through
scalable SMS, USSD, and voice communication. The platform’s web
interface generates actionable data and analytics from this engagement,
empowering essential insights and decisions to help organizations
succeed.
You can employ one or a combination of these communication channels within the various engagements that you would create on the platform
What is IVR/Voice Channel and how does it work?
Interactive Voice Response (IVR) channel allows you to conduct interviews through automated phone calls. You can upload audio questions and respondents answer verbally or by using the keypad on their basic mobile phone. In regions with lower literacy rates, IVR can enable interactive communications that aren't otherwise possible.
There are benefits of using the IVR/Voice channel which are:
- Set up in most countries worldwide, and works across carriers
- Respondents don’t fear carrier charges when receiving calls
- Effective for lower literacy populations
- Outgoing call can be triggered by flash/missed call, SMS, and other interactions
As there benefits of using IVR/Voice, there are also considerations that need to be taken to account which are:
- IVR support for incoming calls is limited to certain regions
- Open-ended audio responses are slower to use and analyze
For IVR/Voice, there are types of IVR services which are Toll Free Numbers and Regular Numbers. Toll free numbers allow your end-users to call in for free and the cost of the call is paid by your organisation.
With regular numbers, incoming calls are charged to respondents. Call can be either initiated by your organization or by the end-user when using a regular IVR number.
IVR/Voice service setups are country specific. Therefore for more information on IVR services, pricing and set up options in your country, please feel free to drop us an email support@echomobile.org
Getting Started with Voice/IVR Channel
The Echo Platform allows you to send out calls to multiple contacts(people) at the same time with one click of a button. You can get started on this by creating a communication which is either by creating a survey , creating a quiz or a creating a notice, choosing the channel as Voice and sending it out to your targeted set of contacts. Once you send out your messages to your contacts, you can now view/export responses regardless of the type of phone they have and where in the world they are.
You can then listen to as well as download the audio responses coming in from your contacts in real time, on the Echo Platform. You can send out audio calls (IVR) or have people dial in regardless of the type of phone they have and where in the world they are.
As you get started using the Echo Mobile platform and the IVR/Voice channel, please free to reach out to support@echomobile.org and we will be happy to assist you!
Related Topics
Related Articles
Getting Started with USSD Channel
The Echo platform is a cloud-based software system that enables organizations to engage their most important stakeholders through scalable SMS, USSD, and Voice Communication. The platform’s web interface generates actionable data and analytics from ...Getting Started Exporting out Communications
As you engage and communicate with your target contacts via your preferred communication channel, you will start building various data sets on your contacts: who they are, what they think and if they have any sentiments to share with you Export out ...Getting Started with Mobile Communication Channels
What are the Mobile Communication Channels? There are different options that you could employ to engage with customers, participants, respondents, clients e.t.c and what we offer our mobile engagement tools which are: SMS, USSD, Interactive Voice ...Getting Started with Echo Mobile
We are here to help and going forward you will find helpful articles that get you acquainted with how the platform works, demonstrates what it can do, and accelerates your ability to create, design communications and engage with your contacts. The ...IVR Messages and Delivery Reports
How Does IVR Work with our Service Provider? A voice status is a real-time indication of how a call went. When a call is started until when it ends, the message logs breaks down each hop or flow of an voice call (message out, dialing, terminate, ...