Services

Services  are the communication channels that have been set up and available to you on the Echo Mobile Platform. Each service supports one or more communication channels and directions.

For queries or more information on services, kindly contact support@echomobile.org or info@echomobile.org

Getting Started with Communication Channels

Echo Mobile facilitates two-way communication using a variety of mobile channels (SMS, USSD, Interactive Voice Response, Android application and sensors) and then visualize this information and rolled up analytics on a web based platform.

You can employ one or a combination of these communication channels within the various engagements that you would create on the platform

1. Getting started with SMS Channel
   
2. Getting started with IVR/Voice channel
3. Getting started with USSD Channel
   
4. Getting Started with Echo Agent App/ ODK

For queries or more information on Echo Sense, kindly contact support@echomobile.org or info@echomobile.org

View Services

You can view the services (communication channels)currently mapped to your account. You can also find out the current pricing applied to each service e.g cost of outgoing SMS, cost of USSD hops e.t.c 

1. On the top navigation bar and then click on your organization tab
   
2. Click on the Billing Tab and then click on “Services”  
   
3. Under Services, view communication channels that have been set up for your organization's account
   
4. Click on each individual service to view the breakdown of the pricing
   

Service details

Related Sub Topics

1. View Your Billing Status
2. Billing Top up
3. View Transactions
4. Services
   

• Related Articles

• View Your Billing Status

  Here you will be able to view the current pricing plan your organization is subscribed to with Echo Mobile. You can see the subscription status per month of the current year  To view the Subscription Status, do the following On the top navigation bar ...

• View Billing Transactions

  You can view transactions that have been accumulated on your Echo Platform Account against Transaction Date, Transaction Type, Amount and Description. To view Transactions, do the following: On the top navigation bar , click on your organization menu ...

• Managing Your Account Billing

  Here you can view and manage account details or related to your organization subscription’s billing like view account status, top up your account(for Prepaid Subscriptions), view transactions or services connected  Related Sub Topics View Your ...

• Billing Top Up

  Billing Top Up on the Echo Platform provides various payment or top up options that can be utilized to suit an organization Request an EFT This option is used to request banking information to top-up your account via electronic funds transfer (EFT). ...

• How do I Top up My Account?

  Accounts on the Light Plan work on a pre-paid basis. Therefore you may have to top up an amount to your account to continue using services on the Echo Platform depending on your usage. Accounts on the Standard and Premium Plan work on a post-paid ...