- For Accounts using Private short-codes; when new customer places a missed call, the platform will run a check for any missed calls triggers in groups. If a missed call trigger is found in any of the groups, the contact is registered in the group and send out the setup Voice or SMS message. If a missed call trigger is found in the default group, the contact is registered in the default group and send out the setup message.*(If you require more information on this, please do reach out to firstname.lastname@example.org)
- For Account using the Shared Short code, missed call will work with existing contacts and if the missed call triggers have been set up in the respective groups.
Prerequisites to using Missed Call Feature