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User Management
Users created on your organization will have access depending on their current user access levels. Users on the account are uniquely identified by their email addresses therefore one cannot create two accounts with the same email address. User Roles ...
Creating a two-way communication
Surveys allow you to have two way communications with your respondents. You can create survey questions that will go out to your contacts via the desired channel and your contact would be able to submit their response.
Sign up Process
The Echo platform enables organizations to create automated, intelligent conversations and deploy them at scale through SMS, Voice and USSD to engage their most important stakeholders. The Echo platform’s web interface generates actionable data and ...
Creating a one-way communication
Notices allow you to have one way communications with your contacts. Notices are simple mass messages or alerts that users can send to select respondents or groups. As a notice is one way, any response made to a notice will be captured in the Inbox ...
Creating a Group
By grouping contacts you can easily send out a communication to a predefined set, such as participants of different research studies, clients in different regions, leads from different marketing strategies or owners of different products. In Groups, ...
Popular Articles
Incentives & Rewards
An incentive is money or possibly a reward that you would sent to the respondent or participants to encourage to participate in an engagement. It is good to show your customers, participants or respondents that you value their opinion and time. ...
Getting Started with Groups and Contacts
Groups Begin using Echo by setting up a contact group. By grouping contacts you can easily send to a predefined set, such as participants of different projects, clients in different regions, or owners of different projects.Creating groups is ...
Uploading Contacts into a Group
If you have an list of contacts from your organization tools such as CRM or company records, you can upload the data using an excel document (.xls/.xlsx) so as to populate your groups with the contact data. To upload respondents from an existing ...
Export Contacts from Groups
As you communicate and engage with your contacts, you can export out your existing contact database and related information to an excel file for further analysis Export Contacts To export contacts from a group, do the following: On the Left hand ...
Scheduling Notices and Surveys
You can also choose to schedule your engagements(survey, quiz or notice) to be sent out at recurring intervals or after a specified time or event to a targeted group of contacts. Within the Echo Mobile platform you can setup two types of events. ...