Group Inbox Settings

Group Inbox Settings

Inbox Auto Reply is a feature that enables you to set up an automated response to incoming messages that are not handled by a survey etc. It can either be a simple message, a notice, or a survey. 
You can disable this feature if you do not wish to send out an auto reply message to contacts who send messages to your group inbox. 
Disabling group inbox auto reply creates a disconnect with your respondents. This is because whenever they send a message to your inbox, they will not receive a response and may feel that their messages never got to you.
When enabled, You can set up Inbox auto reply messages based on a  communication channel either for SMS, USSD or Voice. This will only work if you have different mobile communication channels set up on your account. You can check on the current channels or services that your account  

For queries or more information on services, kindly contact support@echomobile.io or info@echomobile.io 

Setting up Inbox Auto Reply

To set up the Inbox Auto Reply, do the following:
  1. From the Left hand menu, navigate to Groups
  2. Click on the desired group in the sub menu
  3. Click on the Settings tab
  4. Under Settings, Click on Inbox Settings. 
  5. To enable or disable inbox-auto reply, toggle the "Enable Auto-reply" option.
  6. When enabled, click on the desired communication channel tab; either SMS, USSD or IVR

Inbox Auto Reply & SMS Channel

  1. Under Reply Message,  you can capture a custom auto-reply message or else the default message will be sent out
  2. Under Auto-reply source, you can select the desire reply source (channel code or mask) from the drop-down
  3. Under Reply Survey or Notice, select the desired survey or notice *Note the Survey or Notice selected under SMS should have the survey channel set up as SMS
  4. Under Limit repeated auto-replies, you can enable or disable this feature to avoid sending redundant inbox auto-reply messages within a short period by toggling the option
  5. Click Save Group settings to update the changes made.
Enabling the "Limit repeated inbox auto-replies" means that when a contact sends a message to the platform, they will only receive the auto-reply message once every 30 minutes.

Inbox Auto Reply & Voice (IVR) Channel

  1. Under Reply Survey or Notice, select the desired survey or notice *Note the Survey or Notice selected under Voice should have the survey channel set up as Voice
  2. Under Limit repeated auto-replies, you can enable or disable this feature to avoid sending redundant inbox auto-reply messages within a short period by toggling the option
  3. Click Save Group settings to update the changes made.

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