Echo Mobile
            Knowledge Base Echo Mobile Categories Communications Survey

            Add Questions to a Survey

            Questions in Survey may have various response types, ranging from multiple choice to numeric, open-ended and others.

            Adding a New Question

            To add a question to a survey, do the following:
            1. From the Left hand menu, navigate to Projects
            2. Click on “All Projects” in the sub menu
            3. This will open up the Project List
            4. In a project folder, choose the ‘Survey’ option by clicking on “Create New” create new communication icon.png or select an existing survey from the list. You will be redirected to the Survey Window.
            5. Click on "Add Question" Add Question Icon.png 
            6. This will open up the Question Editor Window
            7. Enter a question ID . This is used internally as an identifier. The respondents will not see this information.
            8. Enter the question text. This will be the message that goes to the respondent.
            9. Enter the response type from the choices outlined below.
            10. Once the question has been saved, you will be redirected back to the survey window.
            11. You can add as many questions as you require, numbering them accordingly to how you would like the Survey to flow.

            Question Types & Responses

            End Type Question 

            This is a type of question that does not require a response and marks the completion of a survey.
            This response type works with SMS, IVR , USSD and Echo Agent

            Multiple Choice Question

            This response type allows you to create a multiple choice question, where respondents can only reply with one choice.
            This response type works with SMS, IVR , USSD and Echo Agent

            Open-Ended Question

            This type enables you to set a question that allows for an open ended response i. e the respondent is free to write phrases. 

            This response type works with SMS, IVR , USSD and Echo Agent

            Numeric Question

            This type of question allows for responses containing numeric information only. 
            This response type works with SMS, IVR , USSD and Echo Agent

            Ranking Question

            This type of question allows respondents to give their feedback based on a certain scale. 
            This response type works with Echo Agent ONLY

            Multiple-Select Question

            This type of question allows you to set a question where respondents choose from a list of choices and can respond with one or more choices from the list. 
            • This response type best works with Echo Agent.
            • If you do wish to use this response type with SMS,  you would have to explicitly instruct your contacts on how to respond.
            • You can do this be instructing your contacts to respond by either using "spaces"  e.g A B C or using "commas" e.g A,B,C or using and" e.g A and B and C. If they do not instruct their contacts on how to respond within those parameters the platform wont be able to interpret those response.

            Time Question

            This type of question allows for responses to be sent in time format. 
            This response type works with SMS, IVR , USSD and Echo Agent

            Date Question

            This type of question allows for responses to be sent in date format. 
            • This response type works with SMS, IVR , USSD and Echo Agent.
            • The Echo platform accepts all valid date formats e.g DD/MM/YYYY or DD-MM-YYYY e.t.c but stores the dates as YYYY-MM-DD.

            Password Question

            A type of question that locks a survey, and requires you to enter a password to access survey questions. 
            • This response type works with SMS, IVR , USSD and Echo Agent
            • This password would then linked to a contact's profile

            Info Question

            info_type_based_question.png This is a type of question that gives information that does not require a response. 
            This response type works with SMS, IVR , USSD and Echo Agent.

            Net Promoter Question

             This is a type of question that would allow you to gather an NPS rating by responding with a numeric value. The NPS score will be rated based on scale of your choice. The response will then be evaluated on a scale and be categorized in terms of Promoters, Detractors and Passives.
            • Promoters are loyal customers who will likely to buy more of your products or services, remain long time customers and make more positive referrals that would fuel growth.
            • Passives are satisfied customers but could easily switch to a competitor if given the opportunity. They probably would not enthusiastic enough about your products or services to promote them.
            • Detractors are unhappy customers .They are customers who can damage your brand and impede growth through negative word-of-mouth.
            • This response type works with SMS, IVR , USSD and Echo Agent.
            • Once you have set your Net Promoter Score Range for the NPS question within your surveys and the surveys have been activated, you will be unable to switch to another range.

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            Updated: 20 Dec 2018 04:26 AM
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