1. Recipient of a Coupon: The recipient of the coupon code is the contact who receives the unique coupon codes and provisioned to them via SMS or via upload
   
2. Redeemer of a Coupon: The redeemer of the coupon code is the contact who redeems the code or uses the code in order to receive the incentive reward.  This can be an authorized party such as shop attendant at various branch locations can validate the status of the coupon and redeem it on behalf of the customer.  Alternatively based on the coupon value, the customer themselves can redeem the code
   

1. From the Left-hand menu, navigate to Groups
   
2. Click on the desired group in the sub-menu
   
3. Click on "Settings"
   
4. Under Settings, click on Coupons 
   
5. On "Coupons Enabled for Redemption", select the coupon you wish to enable for group
   
6. Click on "Save Group Settings" to update the changes.
   

To be able to check the validity of a coupon and redeem it, the respondent must be registered in a group that has the permissions to redeem a coupon.

1. Send in a text message to the short-code with the coupon code preceded by “?”. For example, if the coupon code is ABCDE, the respondent will send in ?ABCDE to the relevant short-code. 
   
2. The respondent should then receive a message whether the coupon is pending redemption, invalid or expired
   

1. From the Left-hand menu, navigate to "More"
   
2. Click on “Coupons”
   
3. On the Coupon list, click on the View Options toggle
   
4. Here you can be able to view coupons that are pending redemption, coupons have been redeemed and coupons that have been expired.
   

1. Send in a text message to the short-code containing the coupon code only or preceded by “!”. For example, if the coupon code is ABCDE, the respondent will send in ABCDE or !ABCDE to the relevant short code.
   
2. The respondent should then receive a message whether the coupon has or has not been successfully redeemed.
   

Coupon Redemption Via Survey Question

1. Add a question to a survey
   
2. Under the question, click on "Advanced Options"
   
3. Then click on "Response Handling"
   
4. On "Action", select "Coupon Lookup". This will perform several actions once a response sent in to the question set up with the Coupon Lookup action:
   

• A search will performed on the list of coupons and the respective coupon codes
  
• A check on the status of the coupon i.e if the coupon is redeemable, 
  
• A check if the contact is in the group allowed to redeem the coupon
  
• Once the actions are successful, the coupon will be redeemed
  

1. Creating a Coupon
   
2. Editing Coupons
   
3. Upload, Generate and Send out Coupons
   
4. Archiving Coupons
   
5. Export Coupon Codes Report