Echo Mobile
            Knowledge Base Echo Mobile Categories Contacts and Groups Groups

            Group Inbox Settings

            Inbox Auto Reply is a feature that enables you to set up an automated response to incoming messages that are not handled by a survey etc. It can either be a simple message, a notice, or a survey. 
            You can disable this feature if you do not wish to send out an auto reply message to contacts who send messages to your group inbox. 
            Disabling group inbox auto reply creates a disconnect with your respondents. This is because whenever they send a message to your inbox, they will not receive a response and may feel that their messages never got to you.
            When enabled, You can set up Inbox auto reply messages based on a  communication channel either for SMS, USSD or Voice. This will only work if you have different mobile communication channels set up on your account. You can check on the current channels or services that your account  

            For queries or more information on services, kindly contact support@echomobile.io or info@echomobile.io

            Setting up Inbox Auto Reply

            To set up the Inbox Auto Reply, do the following:
            1. From the Left hand menu, navigate to Groups
            2. Click on the desired group in the sub menu
            3. Click on the Settings tab
            4. Under Settings, Click on Inbox Settings. 
            5. To enable or disable inbox-auto reply, toggle the "Enable Auto-reply" option.
            6. When enabled, click on the desired communication channel tab; either SMS, USSD or IVR

            Inbox Auto Reply & SMS Channel

            1. Under Reply Message,  you can capture a custom auto-reply message or else the default message will be sent out
            2. Under Auto-reply source, you can select the desire reply source (channel code or mask) from the drop-down
            3. Under Reply Survey or Notice, select the desired survey or notice *Note the Survey or Notice selected under SMS should have the survey channel set up as SMS
            4. Under Limit repeated auto-replies, you can enable or disable this feature to avoid sending redundant inbox auto-reply messages within a short period by toggling the option
            5. Click Save Group settings to update the changes made.

            Inbox Auto Reply & USSD Channel

            1. Under USSD Reply Survey or Notice, select the desired survey or notice * Note the Survey or Notice selected under USSD should have the survey channel set up as USSD
            2. Under Default USSD Prompt, this is the first message a user receives back when a new USSD session is started when a contact dials the USSD code. You can capture a custom message or else the default message “ Please send your message” will be sent out. This message will go out by default is the USSD Reply Survey or Notice is not enabled.
            3. Terminate USSD Session; once enabled, this will terminate a current contact session upon sending the Default Response set above. This means when that a contact dials the USSD they would get one prompt message but the interactive session will be disconnected and the contact will not be able to send in any more unsolicited messages.
            4. Under Limit repeated auto-replies, you can enable or disable this feature to avoid sending redundant inbox auto-reply messages within a short period by toggling the option
            5. Click Save Group settings to update the changes made.

            Inbox Auto Reply & Voice (IVR) Channel

            1. Under Reply Survey or Notice, select the desired survey or notice *Note the Survey or Notice selected under Voice should have the survey channel set up as Voice
            2. Under Limit repeated auto-replies, you can enable or disable this feature to avoid sending redundant inbox auto-reply messages within a short period by toggling the option
            3. Click Save Group settings to update the changes made.

            Updated: 20 Dec 2018 04:26 AM
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