Using Remind on Surveys

Using Remind on Surveys

This feature can be used send a reminder to respondents who have not yet responded to their invite, or who have not yet completed their survey.

If a respondent has not yet responded to the survey, they will receive the invitation/first question.
If the respondent has not completed the survey, they will receive the last survey question that they did not respond to.
This feature can only be used if a survey has not expired

To use the Remind Feature on Surveys, do the following:
  1. From the Left hand menu, navigate to Folders
  2. Click on “All Folders” in the sub menu, this will open up the Folder List
  3. Open the folder in which your survey is contained, Click on the desired survey. This will open the Survey Editor window.
  4. Click on “Remind” on the top row
  5. Under the Remind feature, here you are able to select the respondent type criteria that you would like to send the reminder to.
  6. Once you have selected the respondent criteria, the system will refresh and count the number of contacts that match the criteria and this count will be generated. As the number is dependent on whether contacts have active invites for the survey
  7. Click on “Send Reminders Now” to send out the reminders.

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