This feature can be used send a reminder to respondents who have not yet responded to their invite, or who have not yet completed their survey. This will re-send the last message from Echo for this survey or the invitation/first question, if the respondent has not yet opted-in.
To use the Remind Feature on Surveys, do the following:
From the Left hand menu, navigate to Projects
Click on “All Projects” in the sub menu
This will open up the Project List
Open the project folder in which your survey is contained, Click on the desired survey. This will open the Survey Editor window.
Click on “Remind” on the top row
Under the Remind feature, here you are able to select the respondent type criteria that you would like to send the reminder to.
Once you have selected the respondent criteria, the system will refresh and count the number of contacts that match the criteria and this count will be generated. As the number is dependent on whether contacts have active invites for the survey
Click on “Send Reminders Now” to send out the reminders.